Terms and Conditions for Users

Please read these conditions carefully before using Talk2Solicitors.co.uk. By using Talk2Solicitors.co.uk, you signify your agreement to be bound by these Terms and Conditions.

The following words have these meanings:

"Ask this Solicitor a Question", "Ask a Question" or "Get Legal Advice" means for one payment of the total fee listed on a Solicitor's profile, this allows a User to ask the Solicitor one question regarding a topic of law, which that Solicitor has expertise in.

"Free follow up questions" means a User who has asked a Solicitor a question, can then ask the same Solicitor seven follow up questions which are directly related to the original question raised by the User as determined by the solicitor. These follow up questions must be asked within 7 calendar days of the "start date", which is the day on which the Solicitor provides a first response to the User through Talk2Solicitors.co.uk.

"You" means a User, Consumer or Solicitor using the website, including those who have not registered an account with Talk2Solicitors and those who have registered an account with Talk2Solicitors.co.uk.

"We/Us/Our" means Talk2Solicitors.co.uk

“Content” means text, graphics, images, music, software, audio, video, information or other materials.

"User" means a person who is using Talk2Solicitors.co.uk in any capacity other than as a registered solicitor. and has not registered for a Solicitors Account on Talk2Solicitors.co.uk.

"Solicitor" means a person who has been granted use of a "Solicitors Account" by Talk2Solicitors.co.uk.

"Website" means Talk2Solicitors.co.uk

Terms and Conditions

These Terms and Conditions govern your access and your use of Talk2Solicitors.co.uk and constitute a legally binding agreement between you and Talk2Solicitors.

Access and use of Talk2Solicitors.co.uk is offered to you, conditional on your acceptance of these Terms and Conditions. By using Talk2Solicitors, you agree to comply with and be legally bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions or if your breach them, you will have no right to use or access Talk2Solicitors.co.uk

Talk2Solicitors

Talk2Solicitors is not a law firm or a group of Solicitors and does not practice law. Talk2Solicitors acts as a channel that allows third party Solicitors to create an online profile on Talk2Solicitors.co.uk.

Talk2Solicitors is neither the buyer nor the seller of Solicitors' legal services. Accordingly, the contract formed at the completion of a sale for legal services or legal advice is solely between a Solicitor and a User. The User acts as buyer and a Solicitor acts as the seller. Talk2Solicitors is not a party to this contract nor does it assume any responsibility arising out of or in connection with it nor is it the Solicitor's agent.

Solicitors are responsible for the sale of their services and for dealing with User's claims or any other issue arising out of or in connection with the contract between the buyer and seller.

Solicitors Independence

Solicitors are not employed by Talk2Solicitors

Solicitors who use or who are listed on Talk2Solicitors.co.uk are not employed by us. Talk2Solicitors does not endorse any of the Solicitors on Talk2Solicitors.co.uk nor do we guarantee or insure them in anyway.

Solicitor's independence in services, advice and communication

Solicitors choose independently of Talk2Solicitors what services, advice and communication they will provide to a User and the precise time of when they will provide it to a User within the agreed time scale as stated in this contract.

Talk2Solicitors does not edit or influence any service, advice or communications between a User and Solicitor. You agree and understand that Talk2Solicitors has no control over the service, advice or communications that Solicitors provide through Talk2Solicitors.co.uk.

No obligation to monitor your communication

You agree that Talk2Solicitors have no obligation to monitor the communication and contact between a User and Solicitor.

No Liability

You agree that Talk2Solicitors has no liability for services, advice and communication provided by a Solicitor to a User on Talk2Solicitors.co.uk.

Solicitors legal services, advice and communication

You understand and agree that Solicitors on Talk2Solicitors.co.uk will provide only general information about the law, and will not provide legal advice directly applicable to a User's individual legal matter, nor propose a specific course of action for a User.

No Solicitors-Client Relationship

You understand and agree that your use of the Talk2Solicitors.co.uk in obtaining services, advice or communicating with a Solicitor will not constitute a Solicitor-Client relationship or make you a prospective Client of a Solicitor or a law firm. Your use of Talk2Solicitors.co.uk will not form an engagement or retainer between you and a Solicitor or a law firm. You agree that in using Talk2Solicitors.co.uk you are representing yourself at all times in any legal matter that you communicate with a Solicitor.

Insurance

You understand and agree that Talk2Solicitors does not act as your insurer, does not act as an insurer of the Solicitors or as a contracting agent for any Solicitor using Talk2Solicitors.co.uk

Referral service

Talk2Solicitors.co.uk does act as a referral service of claims or a as a claims management company. We do not refer claims to Solicitors in any capacity.

User's Account Use

In order to use account features of Talk2Solicitors.co.uk such as communicating with a Solicitor, you must register to create an account. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete.

Account Conditions

In order to register and use an account on Talk2Solicitors.co.uk you must not:

• contact a Solicitor through Talk2Solicitors.co.uk for any purpose other than asking a question related to law;

• contact a Solicitor through Talk2Solicitors.co.uk in regards to any legal matter involving a violent crime;

• use Talk2Solicitors.co.uk in emergency situations to request for services, advice or communication from a Solicitor;

• contact a Solicitor through Talk2Solicitors.co.uk in regards to any legal matter involving the laws of jurisdictions outside of England and Wales;

• contact a Solicitor through Talk2Solicitors.co.uk in regards to any matter that concerns Talk2Solicitors, its affiliates, directors, agents, employees and it's over service providers;

• share or sell your account on Talk2Solicitors.co.uk to any person or entity;

• use Talk2Solicitors.co.uk for illegal and illegitimate purposes;

• infringe the rights of any person or entity, including without limitation, their intellectual property, privacy, publicity or contractual rights;

• post content that may be deemed to abusive or offensive;

• impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;

• engage in any other activity that negatively impacts Talk2Solicitors reputation and brand;

• interfere with or damage Talk2Solicitors.co.uk, including, but without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods of technology;

• register for more than one account or register for an account on behalf of an individual other than yourself;

• retrieve data or other content from Talk2Solicitors.co.uk to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database,directory or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise;

• use, display, mirror or frame Talk2Solicitors.co.uk or any individual element within Talk2Solicitors.co.uk, Talk2Solicitors name, any of Talk2Solicitors trademarks, logos or other proprietary information, or the layout and design of any page or form contained on a page of Talk2Solicitors.co.uk;

• access, tamper with, or use non-public areas of Talk2Solicitors.co.uk;

• attempt to probe, scan, or test the vulnerability of any Talk2Solicitors software systems or network or breach any security or authentication measures; and

• attempt to decipher, decompile, disassemble or reverse engineer any of Talk2Solicitors software or advocate, encourage, or assist a third party in doing so.

Not a Direct Replacement for Offline Legal Services

You agree not to use Talk2Solicitors.co.uk to obtain Solicitor's services, advice or communication as a direct replacement for obtaining legal services from a legal professional offline.

Do not act on services, advice and communications

You should not act upon advice, which needs individual interpretation, without first consulting a legal professional offline.

Change of your application and registration details

If the details that you submitted to Talk2Solicitors when registering change, you must immediately inform us.

Disclosure of password

You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your account on Talk2Solicitors.co.uk, whether or not you have authorised such activities or actions. You will immediately notify Talk2Solicitors of any unauthorised use of your account.

Email address use and impersonation

You must not use a false e-mail address, impersonate any person or entity in using Talk2Solicitors.co.uk.

Your responsibility in using blogs and articles

You accept and understand your responsibility to ensure and verify the Solicitor who is the author of articles on Talk2Solicitors.co.uk that you rely upon is a qualified Solicitor in England and Wales, authorised to practice as a Solicitor in England and Wales and has the necessary experience in the relevant practice law area to write on the area of law contained in the articles.

Your responsibility in using blogs and articles

You accept and understand your responsibility to ensure and verify the accuracy of information contained in articles on Talk2Solicitors.co.uk that you wish to rely upon.

Payment in order to contact a Solicitor on Talk2Solicitor

You agree that in order for you to contact or communicate with a Solicitor through Talk2Solicitors.co.uk you must first complete payment of the fee specified on the Solicitor's profile. Without completion of payment, you agree and understand that you will not get a reply nor will your message be sent to a Solicitor.

Communicating with a Solicitor away from or off Talk2Solicitors.co.uk

You agree and understand that when you communicate with a Solicitor away from Talk2Solicitors.co.uk you are no longer using Talk2Solicitors.co.uk or considered a User.

Suspension or Termination of account

If you breach these Terms and Conditions, use your account in an abusive or illegal manner we reserves the right to suspend or terminate your account without prior notice.

Verification of Solicitor's Qualification and Identity

You understand we may in our discretion perform a check concerning each Solicitor upon registration with Talk2Solicitors.co.uk to confirm that they are:

(i) a qualified Solicitor in England and Wales;

(ii) a qualified Solicitor who is authorised to practice as a Solicitor in England and Wales;

You understand that we may review a copy of each Solicitor's Identification for the purpose of verifying their identification.

You agree and understand that Talk2Solicitors has no obligation to verify a Solicitor's vocation and identification

You agree and accept that you have a duty to ensure and to verify that any Solicitor whose services, advice or communication you obtain on Talk2Solicitors.co.uk is a:

(i) a qualified Solicitors in England and Wales;

(ii) a qualified Solicitor who is authorised to practice as a Solicitor in England and Wales;

(iii) has not have to face any sanctions, disciplinary measures or be currently under investigation in relation to their conduct as a Solicitor; and

(iv) has Professional indemnity insurance that covers them to practice as a Solicitor in England and Wales, which also extends to any services, advice and communication they provide you with through Talk2Solicitors.co.uk.

Talk2Solicitors will not be liable for actions resulting from your failure to do so.

Not guaranteed a response

You agree and understand that if you submit a question to a Solicitor, or request services, advice or communication from a Solicitor on Talk2Solicitors.co.uk, you are not guaranteed a response.

Talk2Solicitors.co.uk will not be liable for the failure of a Solicitor to respond to you.

Age

To use Talk2Solicitors.co.uk you must be 18 years of age or above. By using Talk2Solicitors.co.uk you represent and warrant that you are 18 years of age or above.

Third party Services

Disruption to your use of Talk2Solicitors.co.uk

You understand that your use and access to Talk2Solicitors.co.uk may by disrupted by third party services or third party actions which are beyond our control including, without limitation sever downtime, faults within software; update, repair and maintenance work.

Use of Third Party Services

When you use Talk2Solicitors.co.uk, you may also be using the services of one or more third parties. Your use of these third party services are subject to the separate policies, terms of use, and fees of these third parties, and it is your sole responsibility review and comply with them.

Damaged or loss caused by Third party services

Talk2Solicitors will not be held liable by you for damage or loss caused by third party services or third party actions.

Termination of Account

Breaching these Terms and Conditions may result in the termination or suspension of your account without prior notice. We reserve the right to terminate or suspend your account without prior notice if we judge your use of the website to be improper and contrary to our objectives. You accept that in the case that your account is terminated or suspended you will be unable to access information held in your account and previous communications that you have had through the website paid for or otherwise.

Deactivation of Account

We may, in our discretion and without liability to you for a breach of these Terms and Conditions or also without cause, with or without prior notice and at any time:

(ii) block your account; or

(iii) deactivate your account.

In the event we block or deactivate your account, you will remain liable for all amounts due hereunder.

You may deactivate your account at any time by sending an email with your request to Support@talk2solicitors.co.uk. Please note that if your account is deactivated, we do not have an obligation to return to you any content you have posted on Talk2Solicitors.co.uk. On deactivation of your account, the content that you posted on Talk2Solicitors.co.uk may be deleted and become unrecoverable.

Your existing obligations under these Terms and Conditions shall not be affected by the deactivation of your account.

Ratings and Feedback

In providing a rating or review on the Talk2Solicitors.co.uk, you agree not to misuse the rating and review features. You also agree not to provide misleading and inaccurate ratings and reviews. Talk2Solicitors reserves the right to remove your rating or feedback from the website at our sole discretion.

Posted Content e.g. Reviews, Articles and Videos

Registered Users and Registered Solicitors may post reviews, articles, videos, comments and other content; as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of spam.

No compensation will be paid in relation to the use of your posted content. We are under no obligation to post your content and may remove them at any time at our discretion.

If you post, upload, input, provide, submit content or submit material to, and unless we indicate otherwise, you grant:

(i) Talk2Solicitors a non-exclusive, royalty-free and fully sub-licensable and transferable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and

(ii) Talk2Solicitors, its sub-licensees and transferees the right to use the name that you submit in connection with such content. No moral rights are assigned to you.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. To the extent permitted by law, you agree to waive your rights to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Talk2Solicitors, including the execution of deeds and documents, at our request.

You represent and warrant that you own or otherwise control all of the rights to the content that you post, as at the date that the content or material is posted:

(i) the content and material is accurate; and

(ii) use of the content and material you supply does not breach any applicable policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).

You agree to indemnify Talk2Solicitors for all claims brought by a third party against us, arising out of or in connection with the content and material you supply. If you believe that any content on Talk2Solicitors contains a defamatory statement, or that your intellectual property rights are being infringed by content or information on Talk2Solicitors.co.uk, please notify us by emailing Support@talk2solicitors.co.uk.

Reliance on Content

You accept and understand that content on Talk2Solicitors.co.uk should not:

(i) be used as a direct replacement for obtaining advice from a legal professional offline;

(ii) be used in emergency situations; and

(iii) be relied upon without first consulting a legal professional offline.

You accept and understand that the content on Talk2Solicitors.co.uk is for information and educational purpose only, and you acknowledge and agree that you are aware that their content may not be accurate.

You acknowledge and accept that content on Talk2Solicitors.co.uk may be created by third parties and agree that Talk2Solicitors is not responsible for all the content that appears on Talk2Solicitors.co.uk.

You agree not to use the content that appears publicly on Talk2Solicitors.co.uk for any commercial purpose.

Talk2Solicitors will have no liability for damage or loss caused by your reliance upon content that appears on Talk2Solicitors.co.uk.

Indemnification

You agree to indemnify Talk2Solicitors against any claim, loss, damage, settlement, cost, expense or other liability (including, without limitation, legal fees) arising from or related to: (i) your actual or alleged breach of any obligations listed in these Terms and Conditions; and (ii) your use of an account on Talk2Solicitors.co.uk and any actual or alleged infringement of any Intellectual Property.

Our Liability

Talk2Solicitors shall have no liability to you for any direct or indirect loss, damage, costs, expenses or other claims for compensation whether foreseeable or unforeseeable (including loss of profit or consequential loss or damage or any emotional distress), arising from any services, advice or communication provided to a User by a Solicitor which is or are incomplete, incorrect and inaccurate. Including those arising from the provision (or non-provision) of a Solicitor.

Talk2Solicitors shall not be liable for any loss arising from services, advice or communication provided by a Solicitor or content provided by a Solicitor including, but not limited to;

(i) content listed on a Solicitor's profile;

(ii) content in articles or videos;

(iii) a Solicitor's experience;

(iv) a Solicitor's work history; and

(v) a Solicitor's services, advice and communications to a User.

Talk2Solicitors shall not be liable for any loss arising from content posted by a User including, but not limited to;

(i) User's communication with a Solicitor;

(ii) ratings and reviews; and

(iii) videos.

Talk2Solicitors does not make any warranty, express or implied, in respect of the availability of a Solicitor, the nature, accuracy, timeliness or appropriateness of the services, advice or communications of a Solicitor and such warranties are excluded.

Talk2Solicitors does not make any warranty, express or implied, in respect of the availability of a User, the nature, accuracy, timeliness or appropriateness of a User's request for advice and such warranty or warranties are excluded.

Talk2Solicitors.co.uk should not:

(i) be used as a direct replacement for obtaining advice from a legal professional offline;

(ii) not be used in emergency situations; and

(iii) should not be relied upon without first consulting a legal professional offline.

The contract formed at the completion of a sale for a Solicitors service, advice or communication is solely between Solicitor and User when using Talk2Solicitors.co.uk. Talk2Solicitors is not a party to this contract nor assumes any responsibility arising out of or in connection with it nor is it the Solicitor's agent.

Solicitors on Talk2Solicitors.co.uk are solely liable for the services, advice and communications they provide Users in response to questions and otherwise. Talk2Solicitors has no liability for services, advice and communications, of any kind, exchanged between a User and Solicitor or the actions taken or not taken by a User in response to information provided by a Solicitor. Talk2Solicitors excludes liability to the maximum extent permitted by law.

The same shall also apply to defamatory content or content that infringes rights of third parties.

Talk2Solicitors makes no representations about the suitability, reliability, and accuracy of the content, software, services and related graphics contained on Talk2Solicitors.co.uk for any purpose. All of such are provided with no warranty. Talk2Solicitors disclaims all warranties or conditions of fitness for a particular purpose, title and non-infringement.

Talk2Solicitos is not jointly and several liable for actions of Solicitors, Users, third parties or third party software that you encounter while using Talk2Solicitors.co.uk.

Talk2Solicitos will not be responsible for:

(i) losses that are caused by a third party or third party software that you encounter while using Talk2Solicitors.co.uk;

(ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure); or

(iii) any other indirect or consequential losses that was not foreseeable to both you and us when you commenced usingTalk2Solicitors.co.uk.

In the case that Talk2Solicitors is found to have caused you loss or damage, you agree that Talk2Solicitors liability is limited to the fee paid by you as a User in using Talk2Solicitors to contact a Solicitor, capped at a maximum of £99.00.

Contract of sale between a Solicitor and User

A single contract of sale

One contract of sale provides a User with one session with a Solicitor on Talk2Solicitor.co.uk. In one session, a User can submit an initial question to a Solicitor regarding a topic of law that the Solicitor has expertise in. A Solicitor can then provide a response to the question raised. A User can then ask a maximum of 7 follow up questions at no extra cost. Each follow up question must be directly related to the original question the User raised. This is what is meant by "free follow up questions". All follow up questions must be asked within 7 calendar days of a Solicitor's first response to a User.

Offer, Acceptance and Consideration

The User acts as buyer and the Solicitor as seller in the contract of sale of a Solicitor's services, advice or communication. Talk2Solicitors is not a party to this contract nor assumes any responsibility arising out of or in connection with it nor is it the Solicitor's agent.

When a User selects to ask a Solicitor a question on Talk2Solicitors.co.uk and submits their initial question this constitutes an offer by a User to a Solicitor.

A Solicitor signifies acceptance of a User's offer when he provides an initial answer to a User's question. On completion of payment by the User of the "Solicitor's Fee" listed on the Solicitor's profile and the Solicitors acceptance of the offer, a contract of sale for the Solicitor's answer to the Users initial question is made in accordance with these Terms and Conditions.

Limits of free follow up questions

The number of follow up questions that a User can ask under one contract of sale is limited to 7. If at their discretion a Solicitor continues to answer follow up questions for free, when more than 7 free follow questions have been asked, the Solicitor is acknowledging that they see it reasonable to provide the User with further free follow up questions under the contract of sale.

A User can be prevented from asking follow up questions through Talk2Solicitors.co.uk if they have been deemed to breach these Terms and Conditions.

In order for a User to ask a question on a new topic, unrelated to their initial question, they would have to purchase a new session, by paying the "Solicitor's Fee" listed on a Solicitor's profile and a new contract of sale will be formed as a result.

Time span of supply service by the Solicitor

A conversation between a Solicitor and User in which a Solicitor is providing services, advice and communication to the User is to last for a maximum of 7 calendar days starting from the "start date", which is the day on which the Solicitor provides a first response to a User's initial message through Talk2Solicitors.co.uk.

Users time response to a Solicitor message

If a User does not respond to a Solicitor's message within 7 calendar days of the start date. The Solicitor is deemed to have supplied the required service under the contract of sale and the session has been completed. The User will not be able to resume communication with the Solicitor in question until another session is purchased, unless agreed otherwise by the Solicitor.

Solicitors time response in answering a question

A Solicitor must respond to a User first message within 3 calendar days of the start date and following up questions within 3 calendar days of the message. If a Solicitor fails to do so, they are regarded as breaching the contract of sale unless mutually agreed by the user and the solicitor, they will not be entitled to any payment for services supplied under the contract

Fees, Service Charge, Membership plans and Stripe Charge Authorization of collection of payment via credit card or debit card

You agree to pay the required amount for your use of Talk2Solicitors.co.uk and for advice asked of a Solicitor in accordance with these Terms and Conditions by one of the methods described on Talk2Solicitors.co.uk e.g. debit card or credit card. You hereby authorize the collection of such payments or debt amounts from your debit card or credit card either directly by Talk2Solicitors or indirectly via a third party online payment processor or third party Subscription billing company.

Talk2Solicitors cannot control any fees that may be charged to your bank account related to collection of payment and Talk2Solicitors disclaims all liability in this regard.

"Solicitor's Fee"

The amounts due and payable by a User solely relating to asking a Solicitor a question is the “Solicitor Fee”. It is the Solicitor and not Talk2Solicitors which determines the "Solicitor's Fee". The "Service Charge" will be deducted from the "Solicitors Fee". The remainder of the "Solicitors Fee" is paid to the Solicitor.

"Service Charge"

Talk2Solicitors charges a "Service Charge". The "Service Charge" is deducted from each payment of a "Solicitors Fee" before the "Solicitor's Fee" is paid to a Solicitor. The Service Charge is 15% of a "Solicitors Fee". The "Service Fee" covers administration and maintenance costs of the platform.

Stripe Connect

Payment processing on Talk2Solicitors.co.uk is carried out by Stripe, a third party provider. All Solicitors on Talk2Solicitors.co.uk are required to sign up for an account with Stripe Connect via the Talk2Solicitors.co.uk website. Without this, payments cannot be processed on a Solicitor's Account nor can a User pay to obtain services, advice or communications from a Solicitor.

If a Solicitor does not sign up to an account with Stripe Connect or removes Talk2Solicitors access to their Stripe Connect account or attempts to perform any action that prevents Talk2Solicitors from deducting a "Service Charge", that Solicitor will be regarded as having breached these Terms and Conditions and will have their account deactivated without prior notice.

Stripe processing charge

Stripe, the payment processor which enables Users to pay Solicitors using debit card or credit card on Talk2Solicitor.co.uk will deduct 2.4% plus 20p from every payment to a Solicitor by a User.

Payment of the "Solicitor Fee" to Solicitors

The "Solicitor Fee" minus the 15% "Service Charge" and Stripe processing payment fee of 2.4% + 20p is paid directly into the bank account details that the Solicitor provides upon sign up with Stripe Connect. The Payment will be made within 7 calendar days of the completion of the payment by a User and the completion of the provision of services, advice and communications by the Solicitor for the session purchased by the User.

In total Solicitors will receive the "Solicitor's Fee" listed on their profile at the time of User's purchase, minus a 15% "Service Charge" and Stripe processing payment fee of 2.4% + 20p.

In the case that a User is entitled to a refund, the Solicitor in question will not receive payment of a "Solicitor's Fee", nor will Talk2Solicitors liable for such payment.

Late payments

Solicitors accept and agree that there may be times when the "Solicitors Fee" is paid late. Solicitors agree that Talk2Solicitors will not be liable for late payments of the "Solicitors Fee" to Solicitors or for any loss caused as a result.

User's obligations

As a User you agree that when you select a Solicitor, to ask a question, submit your question, and pay the "Solicitor's Fee", you are entering into a contract of sale for a Solicitors services, advice and communication.

You agree and understand that you will be required to agree to any terms, conditions, rules and restrictions set by that Solicitor which may affect your right to a refund. You acknowledge and agree that you, and not Talk2Solicitors, will be responsible for performing these obligations. Talk2Solicitors disclaims all liability arising from or related to any such agreements.

Fixed Fee payment

The "Solicitors Fee" that a User pays to a Solicitor is a fixed fee. When a User's completes payment of the "Solicitors Fee", a User's payment obligation to a Solicitor for such an amount in return for a Solicitors services, advice and communication over one session is counted as being fulfilled, except where the User wishes to purchase a wholly new session with a Solicitor.

Talk2Solicitor's right to enforce payment of the "Solicitor Fee"

Solicitors grant Talk2Solicitors the right to enforce payment from Users on their behalf for a "Solicitors Fee" owed to a Solicitor by a User. However Talk2Solicitors is not obligated to exercise this right and can use this right at it's sole discretion.

Changes to Talk2Solicitors Service Charge and Solicitor Membership plan fees

Talk2Solicitors has the right to exercise changes to its Service Charge and Solicitor Membership plan rate. Changes are effective after Talk2Solicitors has provided you with a fourteen (14) days notice by posting the changes on Talk2Solicitors.co.uk or by informing you by email.

Talk2Solicitors has the right to temporarily change its Service Charge and Solicitor Membership Plan rates for temporary promotional events without notice. Such changes are effective when Talk2Solicitors posts them on the website and your plan will be updated accordingly.

Talk2Solicitors may at its sole discretion, change some or all of its services at any time. In the event Talk2Solicitors introduces a new service, the rates for that service are effective at the launch of the service.

Talk2Solicitors may provide discount rates for the use of the website at its sole discretion.

Changes to Stripe Processing Payment Charges

Solicitors agree that Talk2Solicitors has no liability for changes that occur to the Stripe payment processing charge amount deducted from the "Solicitors Fee". Solicitors agree through these Terms and Conditions that Talk2Solicitors has made them aware that the Stripe payment processing charge may change at any point in time. It is a Solicitors duty to ensure that they keep updated on Stripe payment processing charge amount.

Changes to the "Solicitor Fee"

You agree that Solicitors can change their fixed fee "Solicitor Fee" at anytime. A change in a "Solicitor Fee" will not apply to services, advice and communication sessions with a Solicitor that are currently underway at time of the change or services, advice and communication sessions that have been purchased prior to the change. A change will only apply when it has been implemented with Stripe and being clearly visible on the final checkout area of Talk2Solicitors.co.uk

Taxes
You are responsible for paying all fees and applicable taxes associated with using Talk2Solicitors. For Solicitors this includes all related Value Added Tax payments.

Refunds/ cancellation

User's cancellation

A User can cancel their purchase of a Solicitor's service, advice or communication up to 7 working days after their order, providing a Solicitor has not provided a response to them prior. In order for a User to cancel their order, they must contact Support@talk2solicitors.co.uk and state their request, along with their full name, and the name of Solicitor in question, and date on which they made the order. Talk2Solicitors will then confirm if the User is entitled to a full refund.

A Solicitor agrees that in the case that a User cancels an order prior to receiving a response from a Solicitor, Talk2Solicitors has the right to grant a full refund to the User of the Solicitor Fee.

Solicitor's late response

If a Solicitor fails to respond to a User question within 3 calendar days without a mutual consent with the User, the Solicitor will be regarded as failing to comply with the contract of sale, and will forfeit their "Solicitor Fee". A response by a Solicitor outside the scope of 3 calendar days will be regarded as a late response, unless otherwise mutually agreed with the User, as a result a Solicitor will not be entitled to a "Solicitor Fee" for services supplied under the contract and the User will be entitled to a full refund.

If a User does not raise a complaint with Support@talk2solicitors.co.uk regarding a late response and continues their session with a Solicitor by replying to the Solicitor's late response or concluding the session, the User will be regarded as having accepted the Solicitor's late response as being part of the contract of sale for the Solicitor's services and the Solicitor will be entitled to their "Solicitor Fee". The User will not be entitled to a refund.

Solicitor's no response

If a Solicitor fails to respond at all within 7 calendar days of the User submitting their initial message, this will be regarded as a "Solicitor no response". The Solicitor will be deemed to have not supplied the required service under the contract of sale and not be entitled to a "Solicitor Fee" for services supplied under the contract between the User and Solicitor.

User Protection

Solicitor's unsatisfactory supply of service

If the User is not satisfied with the Solicitor's response, the User can ask Talk2Solicitors to review their case and make a decision.

A Solicitor agrees and understands that if Talk2Solicitors is asked to review a case that they are a party to, we will ask them to provide evidence of satisfactory supply of service to the User to us within 7 calendar days. If the Solicitor fails to comply without any explanation, we may refund the Solicitor Fee to the User without a prior notice to the Solicitor in question.

Solicitors give the right to Talk2Solicitors to refund a Solicitor Fee for a service supplied to a User by a Solicitor on their behalf if Talk2Solicitors finds the service supplied by a Solicitor to be unsatisfactory.

Effect of User's disputes, complaints chargeback or other claims on payment of a "Solicitor's Fee"

In the case that Talk2Solicitors suspects a Solicitor's actions and/or performance to have caused a User complaints about the service from a Solicitor, charge backs or other claims, then we may, in our sole discretion, delay initiating any payments and withhold payments of the Solicitors Fee due for up to a period of 90 calendar days.

If within the period of 90 calendar days Talk2Solicitors finds that a Solicitor actions and/or performance did in fact cause a User complaint about the service they received from a Solicitor, chargeback, or other claims, then we may in our sole discretion, permanently withhold the relevant payments and terminate your Solicitor's Account without prior notice.

If Talk2Solicitors determines that a Solicitor's Account has been used to breach these Terms and Conditions, engage in fraud or other illegal activity, then we may, in our sole discretion, permanently withhold payments and terminate that account without notice.

No Agency
You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Term and Conditions governing your use of Talk2Solicitors.co.uk.

Changes to Terms and Conditions
Talk2Solicitors reserve the right to change or modify these Terms and Conditions, our Privacy Policy, guidelines or content on Talk2Solicitors.co.uk at any time, without prior notice to you. Any change or modification will be effective immediately upon posting of the revisions on Talk2Solicitors.co.uk.

You understand and agree that your use of Talk2Solcitiros.co.uk after the date on which the Terms and Conditions have changed will be treated as an acceptance of any revisions to the Terms and Conditions.

Assignment
You may not assign or transfer these Terms and Conditions, or any right granted under them, without our written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Talk2Solicitors can freely transfer its rights under the Terms and Conditions.

Severance
If any part of these Terms and Conditions ceases to be lawful or legally enforceable, then that part alone will be severed from the rest of the Terms and Conditions and the rest will continue to apply.

Notices

We may provide you with notices or communications, which will be given to you by:

(i) email (in each case to the address that you provide);

(ii) posting on Talk2Solicitors.co.uk and your account;

(iii) phone call or text (on the landline or mobile number that you provide); or

(iv) other reasonable means now known or developed in the future.

By providing us with your email, landline phone number and mobile phone number, you agree to us contacting you by these means.

Failure to enforce

The failure by Talk2Solicitors to enforce or exercise any provision of these Terms and Conditions, or any related right, will not be a waiver of that provision or right.

Governing law

These Terms and Conditions and any dispute or claim arising out of or in connection with are governed by and interpreted in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales concerning any dispute or claim arising between you and us.

Dispute Resolution

You and Talk2Solicitors agree that any dispute, claim or controversy arising out of or relating to these Terms and Conditions, termination, enforcement, interpretation or validity thereof, or to the use of the Talk2Solicitors.co.uk or Solicitors services, advice and communication will be settled by binding arbitration, except that each party retains the right to bring a claim or seek an injunctive right in a court of England and Wales.